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De-escalation: Communicating in times of high emotion and conflict
Wednesday August 28, 2024 2:15pm - 3:15pm CDT
Mirabella G
In community mediation, high emotion is commonplace. Mediators must rely on their de-escalation strategies to create an environment where all parties can find common ground and reach an agreement. This session will focus on engaging with emotions in a productive manner, active listening, perspective taking, and empathy building as everyday tools to de-escalate parties and manage conflict to reach consensus.
Speakers
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Shannon Wagner

Nashville Conflict Resolution Center
Shannon Wagner is a nonprofit management professional with more than 17 years of experience. Her background is primarily in fundraising across a diverse array of nonprofits including social services, education, and the arts. Motivated to incorporate conflict management and strategic... Read More →
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Faith Kline

Nashville Conflict Resolution Center
Faith Klein serves as the Civil Mediation Director at Nashville Conflict Resolution Center (NCRC). She began her mediation career during the height of the COVID-19 pandemic, providing virtual mediation support to courts and litigants, and mobilizing a network of pro bono mediators... Read More →
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Robin Wheeler

Nashville Conflict Resolution Center
Robin Wheeler joined the NCRC staff in spring 2019 after mediating as a volunteer. She is a Rule 31 Listed Family/Family Mediators Specially Trained in Domestic Violence/General Civil mediator. Prior to joining NCRC, Robin worked in Columbia, South Carolina where she was the South... Read More →
Wednesday August 28, 2024 2:15pm - 3:15pm CDT
Mirabella G

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