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Emotional Intelligence, Empathy and Client Centered Approaches
Thursday August 29, 2024 8:15am - 9:45am CDT
Broadlands B
This session will focus on self-awareness, managing emotions, and empathy as strategies for building rapport with clients. Presenters will be introduced to the domains of emotional intelligence and connected to case studies. Participants will leave with applicable strategies and tips that mitigate contention and conflict with clients.
Speakers
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DarKenya Waller

Executive Director, Legal Aid Society of Middle TN and the Cumberlands
DarKenya W. Waller is the Executive Director of TN’s largest nonprofit law firm, Legal Aid Society of Middle TN and the Cumberlands. She began at Legal Aid as a family law staff attorney focusing on the needs of low-income victims of domestic violence before becoming Managing Attorney... Read More →
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LaDrina Wilson

Iman Consulting
As an attorney, she received Tennessee Alliance of Legal Services’ B. Riney Green Award for her efforts in promoting inter-program cooperation to strengthen access to justice across the state. Ms. Wilds has conducted trainings throughout Tennessee on laws related to disabilities... Read More →
Thursday August 29, 2024 8:15am - 9:45am CDT
Broadlands B

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